Thank you for your continued patronage of our products.
KANJANI∞ Single ``crystal'' released on March 6th limited edition -Tasha Taiwan- edition (JACA-5769-70) has been found to have white cloudiness and sticky matter on the disc surface. I was.
Sony Music Solutions Inc., the manufacturer, is currently investigating the cause, but we sincerely apologize to customers who have already purchased the affected product.
We hurry and make the following requests to our customers.
* Please refrain from playing CDs and DVDs in the above state as they may cause equipment failure.
* Please refrain from cleaning the disc in the above condition with liquid (alcohol, wet tissue, nail polish remover, wiping with water, etc.).
Currently, we are considering how to exchange the target products that you have already purchased.
We will inform you again as soon as the details are decided.
We apologize for the inconvenience and thank you for your understanding and cooperation.
■ Target products
Released on March 6, 2019
KANJANI∞ "crystal" limited edition -Tasha Taiwan- edition (JACA-5769-70)
■ Inquiries
For inquiries regarding this matter, please contact the following e-mail address.
お問い合わせメールアドレス smscontact@sonymusic.co.jp